Customer Journey Content - Braveheart Digital Marketing

How to Choose the Right Content Types for Every Stage of Your Customer Journey Content Strategy

Is your content actually working for your business? If you’re like most small business owners and marketing leaders, you’ve probably invested in various content types—from blogs to case studies—but may be unsure which formats work best at different stages of your customer journey.

Recent data from NP Digital reveals exactly how different content types perform across the marketing funnel. Let’s break down what this means for your content strategy and marketing budget.

The Marketing Funnel: A Quick Refresher

Before diving into specific content types, let’s remember the three main stages of the marketing funnel:

Top of Funnel: Casting a Wide Net with Awareness Content

What Works Best: Our data shows that three content types dominate the awareness stage:

Why This Matters for Your Business: These formats work well for awareness because they’re easily digestible and shareable. If you’re a small business looking to increase brand visibility, these content types give you the most bang for your buck at the awareness stage.

Quick Tip: Start with a blog if you’re resource-constrained. It’s typically the most cost-effective to produce and can serve as source material for both podcasts and infographics later.

Middle of Funnel: Nurturing Interest During Consideration

What Works Best: Our data shows that three content types dominate the consideration stage:

Making It Work for You: This is where you begin educating your audience about solutions. For small businesses, short videos and images can be particularly effective as they don’t require the same resource investment as long-form videos but still drive engagement.

Pro Tip: Use your smartphone to create short, authentic videos explaining your products or services. Today’s audiences often prefer genuine content over high-production value.

Bottom of Funnel: Converting Interest into Action

Your Closing Content: The data shows three powerhouse formats for the decision stage:

Strategic Implementation: For small businesses, case studies should be your priority at this stage. They’re relatively straightforward to create—simply document your success stories with existing clients. They also show the highest effectiveness for driving decisions.

Building Your Customer Journey Content Strategy: A Practical Approach

Creating an effective customer journey content strategy doesn’t mean you need to tackle everything at once. Instead, think of it as building layers of value for your audience, starting with foundational content and expanding thoughtfully as your resources and expertise grow.

Begin with establishing your core content foundation. This means developing a consistent and sustainable blog posting schedule that addresses your audience’s key pain points and questions. Your blog serves as your content hub, providing valuable material that can be repurposed across other formats. Alongside your blog, start collecting and documenting customer success stories. These testimonials and results will become invaluable case studies that help convert prospects into customers.

As your initial content efforts gain traction, look for opportunities to expand your reach strategically. Consider which channels your audience engages with most and align your next content investments accordingly. For example, if your analytics show that your audience frequently shares visual content, you might prioritize turning your blog insights into engaging infographics. Or if you’re in a complex B2B space, you might focus on developing detailed white papers that help prospects understand your unique value proposition.

The key to sustainable growth is measuring your content’s impact. Set up systems to track how different content types contribute to your business goals. Monitor website traffic patterns to understand awareness growth, watch how email signup rates correlate with different content pieces, and track which types of content most frequently appear in your sales team’s successful conversion discussions. Use these insights to refine your strategy and make data-driven decisions about where to invest your content creation resources.

Remember that your content strategy should be flexible enough to evolve with your business and your audience’s needs. Regularly review your analytics, gather feedback from your sales team, and stay attuned to how your audience engages with different content types. This ongoing assessment helps ensure your content strategy remains aligned with your business objectives while delivering meaningful value to your target audience.

At Braveheart, a digital marketing agency based in Manchester NH, we specialize in creating strategic content plans that align with each stage of the customer journey. We understand that small businesses and marketing leaders need content that not only attracts but also nurtures and converts. Whether you’re just starting to build your brand or looking to refine your approach, our team can help you create a targeted content strategy that drives real results.

Braveheart Digital Marketing is an award-winning marketing agency based in Manchester NH. We specialize in SEO, PPC and Social Media.

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